Service and Support
The company advocates "five-heart service." This refers to sincerity, patience, thoughtfulness, satisfaction, and peace of mind.
SERVICE
Listen sincerely and serve wholeheartedly
After-sales service is a job that requires dedicated service. Many companies claim to provide dedicated service, but very few can truly do it. For us, "dedicated service" is not a slogan on paper, but a real action. From the beginning, we have advocated "five-heart service", which refers to sincerity, patience, thoughtfulness, satisfaction, and peace of mind. Honest management and keeping promises allow customers to feel your sincerity; patiently guiding and tirelessly allow customers to feel your patience; sincere service and meticulous attention allow customers to feel your thoughtfulness; considerate service allows customers to feel satisfied; and a complete service allows customers to feel at ease.
In 2006, Shuanxiang Flooring upgraded its service system to the "4S Service Center" based on the "five-heart service", allowing Shuanxiang's customers to enjoy "worry-free" service.
Service hotline:86451-55660319
Service hotline:86451-55660319
Free all-around service:
Free delivery within the city, lifetime free maintenance and maintenance service consultation.
On-site survey
Implement on-site survey within 24 hours, and negotiate solutions with customers within two working days after the survey.
100% transparent dust-free professional installation:
Transparent quotation and dust-free professional installation according to different paving environments and customer requirements in various places.
360° maintenance service:
Remind customers to maintain the floor through mobile phone text messages according to the floor maintenance and cleaning requirements of different seasons.
Harbin State-owned Songjiang Plywood Factory Co., Ltd. is a secondary company under the China Heilongjiang Forest Industry Group. The factory area covers 108,000 square meters. The main products are strengthened composite flooring and artificial board decorative panels, with the registered trademark "Shuangxiang".
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